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All your questions answered


A link to our technical website can be found on each individual product page, alternatively visit www.bbwhitebook.com

Our products should be cleaned with a soft damp cloth, do not use bleach or abrasive detergents. Full care and maintenance information can be found on the individual product instructions. These can be found on the technical link on each product page or on our technical website www.bbwhitebook.com

Visit www.bathroombrands-spares.co.uk to find the available spares for your product, alternatively contact your local retailer.

Our products are sold through authorised dealers across the UK & the rest of the world and online. You can find your nearest retailer here.

You can find your nearest displaying retailer here.

Details of our guarantees can be found here.

Please contact one of our distributors or 01322 473222.

If you have not found the answer to your question please contact us. Our contact details can be found here.


Dripping/leaking or water passing by typically occurs when the cartridge inside has become blocked with lime scale or debris. This can be prevented by regular maintenance of your product. 

To clean your tap or shower cartridge, isolate the water and remove the cartridge. The cartridge can be run under water to flush it through. If you are unsure on this process please see the product instructions or speak to your plumber. 


Yellowing discolouration typically occurs when cleaning products, specifically bleach, are used in the bowl. If you are using cleaning products in the bowl then we suggest you leave you seat lid and ring up whilst the products are being used to minimise the potential dis-colouring.